Refund policy

Effective Date: August 3, 2026

Thank you for shopping at Davide Bassu Studio.

Because we sell digital products delivered electronically, our refund policy differs from that of physical goods. Please read this policy carefully before making a purchase.

Digital Products

All products sold on this website are digital downloads.

No physical items are shipped.

Once payment has been successfully completed, your purchased files become available for download.

Right of Withdrawal (EU Customers)

If you are purchasing as a consumer within the European Union, you normally have a statutory 14-day right of withdrawal for online purchases.

However, under Article 16(m) of Directive 2011/83/EU, this right does not apply once the supply of digital content has begun, provided that:

you expressly consented to the immediate delivery of the digital content;
you acknowledged that you would lose your right of withdrawal once the download or access to the digital content begins.

By purchasing and downloading our digital products, you acknowledge and agree that your right of withdrawal is waived where permitted by applicable law.

Refund Eligibility

Due to the nature of digital products, we generally do not offer refunds after a product has been downloaded or accessed.

However, we may issue a refund in the following circumstances:

You accidentally purchased the same product more than once.
You were charged multiple times for the same order.
The downloaded files are corrupted or incomplete and we are unable to provide a working replacement.
You experience a verified technical issue that prevents normal use of the product and we cannot resolve it within a reasonable time.
A refund is required under applicable consumer protection laws.

Non-Refundable Situations

Refunds will not be issued for reasons including, but not limited to:

Purchasing the wrong license.
Purchasing the wrong product.
Changing your mind after purchase.
No longer needing the product.
Incompatibility with software or hardware that was clearly listed in the product description.
Failure to read the product description, license terms, or compatibility requirements before purchase.
Lack of knowledge about how to use the product.
Requests made after modifying, sharing, or distributing the downloaded files.

Product Compatibility

Customers are responsible for ensuring that the purchased product is compatible with their software and workflow before completing the purchase.

If you are unsure whether a product meets your needs, please contact us before purchasing.

Technical Support

If you encounter any technical issues with your purchase, we encourage you to contact us before requesting a refund.

In most cases, we can quickly resolve download, installation, or compatibility questions.

Chargebacks

If you experience a problem with your order, please contact us first so we can help resolve the issue.

Initiating a chargeback without first contacting us may delay the resolution of your request and could result in the suspension of access to purchased digital products while the matter is investigated.